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Return and Refund Policy

Shree Tech Solutions Online Store
https://stsolutions.co.in/store/

Last Updated: 31 October 2026

This Return & Refund Policy applies to all purchases made through the Shree Tech Solutions online store (https://stsolutions.co.in/store/). It should be read together with our Terms & Conditions and Privacy Policy.

All products sold in the Store are digital/virtual products (WooCommerce plugins, software tools, website design packages, and similar digital goods). Because of the nature of digital products, traditional “returns” are not possible.

1. Nature of Digital Products

Once a digital product is delivered (via download link, license key, account access, or email), it is considered delivered and used. Digital goods cannot be returned in the same way as physical goods.

2. General Refund Policy

No refunds will be issued once the product has been delivered, downloaded, accessed, or the license key activated, except in the limited cases listed below.

3. Eligible Refund Situations

Refunds may be considered only in the following circumstances:

  1. Duplicate payment or clear billing error – You were charged more than once for the same order or charged incorrectly due to a technical error on our side.
  2. Complete non-delivery – The product was never delivered and we are unable to provide access within a reasonable time after payment.
  3. Material technical defect – The product has a significant, verifiable defect that prevents normal use as described, and we are unable to resolve the issue within a reasonable period after you report it.
  4. Material misrepresentation – The product description on the Store contained a clear and material misrepresentation of core features.

4. How to Request a Refund

To request a refund, you must:

  • Email us within 7 (seven) days of the purchase date
  • Include your order number, registered email address, and a clear explanation of the issue
  • Provide any relevant screenshots or error messages (if applicable)

Contact: [email protected] (or the support email listed on the website)
Subject line: Refund Request – Order #[Order Number]

We will review the request and respond within a reasonable time (usually 3–7 business days).

5. Refund Processing

  • Approved refunds will be processed to the original payment method.
  • Processing time after approval is typically 7–14 business days (depending on the payment gateway and your bank).
  • Any non-recoverable payment gateway or transaction fees may be deducted from the refund amount.

6. Non-Refundable Situations

Refunds will not be provided in the following cases:

  • Change of mind or no longer needing the product
  • Incompatibility with your specific theme, plugins, hosting environment, or server setup (unless the product page clearly stated compatibility)
  • Failure to read the product description, requirements, or documentation
  • Issues caused by third-party themes, plugins, or customisations
  • Requests made after the 7-day window
  • Abuse, multiple accounts, or fraudulent activity
  • Custom Website Design & Development packages once work has commenced (these follow the stricter project-based terms)

7. Cancellations Before Delivery

If you place an order and the digital product has not yet been delivered, you may request cancellation by contacting us immediately. We will cancel the order and issue a full refund if delivery has not occurred.

8. Chargebacks

If you initiate a chargeback or payment dispute with your bank/card issuer without first contacting us, we reserve the right to dispute the chargeback and suspend your account and license access pending resolution.

9. Contact for Refunds & Support

Shree Tech Solutions
Email: [email protected]
Phone: +91 82878 75533
Location: Palam, South West Delhi, India
Contact Form: https://stsolutions.co.in/contact-us

Business Hours: Monday to Friday, 9:00 AM – 6:00 PM IST

By completing a purchase on our Store, you acknowledge that you have read and agree to this Return & Refund Policy.